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SIM/TF-Card cover screw too thin: breaking off
Posted: Fri Nov 16, 2018 6:23 pm
by mvdwege
Hi,
The screws holding the cover for the SIM/TF Card compartment are too thin. The right one broke off while I was screwing it back in, leaving the tip in; I was certainly not exercising any more force than I would usually apply when screwing a cover closed, but this screw just plain snapped.
Of course, the water resistance of my phone is now ruined. How can I solve this? Or have this solved, since the device is obviously still under warranty (received yesterday)?
Re: SIM/TF-Card cover screw too thin: breaking off
Posted: Fri Nov 16, 2018 7:47 pm
by blackview_admin
You can contact your seller to have your device replaced under warranty.
Re: SIM/TF-Card cover screw too thin: breaking off
Posted: Fri Nov 16, 2018 8:16 pm
by mvdwege
My seller *is* Blackview, I bought the phone in the Indiegogo campaign. So who do I contact?
Re: SIM/TF-Card cover screw too thin: breaking off
Posted: Sat Nov 17, 2018 1:16 am
by blackview_admin
mvdwege wrote:My seller *is* Blackview, I bought the phone in the Indiegogo campaign. So who do I contact?
Feel free to contact
kelly@blackview.hk
Re: SIM/TF-Card cover screw too thin: breaking off
Posted: Thu Nov 29, 2018 10:39 am
by mvdwege
Kelly is not answering her mail.
Re: SIM/TF-Card cover screw too thin: breaking off
Posted: Sat Dec 01, 2018 4:25 am
by blackview_admin
mvdwege wrote:Kelly is not answering her mail.
Try again, she's busy
Re: SIM/TF-Card cover screw too thin: breaking off
Posted: Wed Dec 05, 2018 9:51 am
by mvdwege
Done, got the address for the EU warranty shipments. Thanks!
Re: SIM/TF-Card cover screw too thin: breaking off
Posted: Wed Dec 05, 2018 5:42 pm
by Perrko
I wish I could get an answer also with information on how to send the phone back.
But I will keep trying sending Kelly emails, how there can be only 2? people taking care of things like this is beyond me. They probably get lots of emails during one day.
Re: SIM/TF-Card cover screw too thin: breaking off
Posted: Wed Dec 05, 2018 11:49 pm
by blackview_admin
Perrko wrote:I wish I could get an answer also with information on how to send the phone back.
But I will keep trying sending Kelly emails, how there can be only 2? people taking care of things like this is beyond me. They probably get lots of emails during one day.
you'll have to be patient
Re: SIM/TF-Card cover screw too thin: breaking off
Posted: Mon Jan 07, 2019 7:49 pm
by KONSTANTINOS
blackview_admin wrote:Perrko wrote:I wish I could get an answer also with information on how to send the phone back.
But I will keep trying sending Kelly emails, how there can be only 2? people taking care of things like this is beyond me. They probably get lots of emails during one day.
you'll have to be patient
You laughing with US?
I am the owner of three of your company's #blackview products. #BV8000pro #BV9000pro (not F) and #BV9500pro.....
The problems in all three phones are unacceptable. Shame a lot of pity for you !!! Your service is disassembled and unfortunately no help is given to the people who supported you. But it seems you are not very interested in this. You lost another client....
You're simple......TRAGIC !!!!!
Best Regards and Happy New Year
Konstantinos