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SIM card installation
Posted: Tue Nov 06, 2018 4:28 am
by Paul.david.carr
The 9500 Pro does not recognize my SIM card. There are no instructions on how to proceed, but I think I match the picture in the booklet. Is there a video available?
Re: SIM card installation
Posted: Wed Nov 07, 2018 5:03 pm
by blackview_admin
Put your SIM into the slot. Then perform a factory reset and report back.
Re: SIM card installation
Posted: Wed Nov 07, 2018 9:36 pm
by Roni
Use slot 1 (left side) if only installing one Sim card.
Re: SIM card installation
Posted: Fri Nov 09, 2018 6:05 pm
by Paul.david.carr
blackview_admin wrote:Put your SIM into the slot. Then perform a factory reset and report back.
It is ok, but I can't get AT&T 4G. I do not think this is a problem with the SIM however. They do not have an answer. It may have to do with no support for Band 12.
Re: SIM card installation
Posted: Sat Nov 10, 2018 6:22 am
by blackview_admin
Paul.david.carr wrote:blackview_admin wrote:Put your SIM into the slot. Then perform a factory reset and report back.
It is ok, but I can't get AT&T 4G. I do not think this is a problem with the SIM however. They do not have an answer. It may have to do with no support for Band 12.
It looks like incorrect APN settings. You'll have to contact your phone carrirer to solve that.
BV9500 has a great coverage with AT&T, as you can see here:
https://www.kimovil.com/en/frequency-ch ... iew-bv9500