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Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Posted: Wed Apr 03, 2019 3:55 pm
by Sasha_O
Any updates from BlackView regarding the noise-cancellation problem?

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Posted: Wed Apr 03, 2019 5:06 pm
by blackview_admin
Sasha_O wrote:
Any updates from BlackView regarding the noise-cancellation problem?

Tech team is still working on this.

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Posted: Thu May 16, 2019 11:20 am
by fajo
Hi...I've read all the posts...is there NOW a way to fix this issue?
thanks

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Posted: Thu May 16, 2019 6:39 pm
by blackview_admin
fajo wrote:
Hi...I've read all the posts...is there NOW a way to fix this issue?
thanks

Tech team is still working on that.

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Posted: Tue Jun 04, 2019 7:41 am
by hexkez
Is there any news on this fix?

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Posted: Tue Jun 04, 2019 7:27 pm
by blackview_admin
hexkez wrote:
Is there any news on this fix?


They are working on it.

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Posted: Sun Jun 16, 2019 9:51 pm
by pbr123
This is truly ridiculous. How long have the tech team been work in on this? :o)

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Posted: Mon Jun 17, 2019 10:08 pm
by blackview_admin
pbr123 wrote:
This is truly ridiculous. How long have the tech team been work in on this? :o)


Unfortunately, finding the culprit of a software bug is not always an easy task. They are working on it, don't worry.

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Posted: Mon Jun 17, 2019 10:28 pm
by Tech Addict
That's the fun part of development: tracking down bugs.

It's one thing when we're talking about a simple little college programming class problem where you might have a couple of files of code, a page or three long each, to go through, but the software handling speech on these devices is likely thousands, if not millions, of lines of code, when you consider it's more than just taking raw audio and putting it to a data stream. You have digital encoding. Which format is it using? Somewhere in here Facebook, Google, and who knows who else gets to sniff the audio before it leaves the device so they can see what interests you so they can target the ads to you. Then there's the interface for encapsulation, along with any metadata. Checksumming. Each of these steps itself another thousands of lines of code, modules calling other modules to handle various bits and tasks. Each module handled by a different programmer whose job is not only this module but the same equivalent module for a dozen different hardware devices, and [s]he has the added responsibility of keeping all the devices on an adjacent level to one another until they are individually end-of-lifed, collaborating with every other developer with whose files this one's files interact, waiting for response to emails and voicemails, and supervisor approvals, and God knows what else before they can move forward.


It'll take a minute. ;)


Ain't red tape great?

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Posted: Wed Jun 19, 2019 3:43 pm
by hexkez
The problem with taking so long to sort out a serious bug like this, is that I have had the phone for months and the only way I can use it is with a headset, which I don't always have with me, I have been tempted so many times to buy the BV9700 and probably would have by now if I just felt like I could trust Blackview to deliver a working product. there is so much competition out there it is now unlikely I will ever buy Blackview again :(