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blackview_admin
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Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Thu Jun 20, 2019 9:35 am

hexkez wrote:
The problem with taking so long to sort out a serious bug like this, is that I have had the phone for months and the only way I can use it is with a headset, which I don't always have with me, I have been tempted so many times to buy the BV9700 and probably would have by now if I just felt like I could trust Blackview to deliver a working product. there is so much competition out there it is now unlikely I will ever buy Blackview again :( 

Tech team can fix all the bugs, it only needs time. I hope you can understand. ;)
 
Neville
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Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Fri Jul 05, 2019 3:24 am

Found the problem...it is definitely the coding for the Active Noise Cancellation system (Accessible through Phone App, three dots menu/Settings/Accessibility).

When you turn that system OFF, the problem appears to go away, but the phone does NOT save the setting when it is turned off - it reverts back to a default of Noise Reduction turned ON.

So you have to remember to turn Noise Cancellation off every time you restart the phone. Which is not a good solution.

This explains why people who turn Noise Reduction off are reporting the return of the problem later on. It comes back when you restart the phone.
 
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blackview_admin
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Re: [TRACKED, WORKAROUND FOUND] Active Noise Cancellation faulty / microphone problem?

Wed Apr 22, 2020 6:13 am

derkom wrote:
Hello,

I'm experiencing something similar (I guess) with my BV6000 bought 5 months ago. It's ONLY during on-going calls on handsfree mode, using speaker (via phone or whatsapp) that the other one can not listen to me. I can easily record voice or create videos, so, I understand this is not a physical problem. I already increased the UL gain to 240 and similar results. I've been writing to Blackview support in Spain and after two attempts, they're not responding to me. Also I tried with Blackview support in HongKong and they only answered to me with the standard solutions (factory reset,execute hardware tests...) and now they've stopped responding to me. 
On my BV6000 I do not find the option mentioned on this server about disabling noise reduction in "Telephone App --> Settings --> Accesibility". There I only have "TTY mode" options. Any solution for this? As you can imagine, it's quite annoying that even the official support from Blackview in two countries are not providing solutions for my problem. 

Thanks

Hello, sorry to reply to you. You can contact our professional after-sale department: support02@blackview.hk
 
iliast
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Joined: Tue Jun 11, 2019 9:02 am

Re: [TRACKED, WORKAROUND FOUND] Active Noise Cancellation faulty / microphone problem?

Fri Apr 24, 2020 1:39 am

20 days ago, speaker gives only the half volume (like there were two speakers and the one is out of order) AND microphone stopped to work and works only with speaker-conversation, so everybody listen my call (like there are two independent microphones).
WTF? I can do normal calls anymore... Calls, are the main reason to have a phone, right?
 
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blackview_admin
Posts: 7402
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Re: [TRACKED, WORKAROUND FOUND] Active Noise Cancellation faulty / microphone problem?

Fri Apr 24, 2020 8:04 am

iliast wrote:
20 days ago, speaker gives only the half volume (like there were two speakers and the one is out of order) AND microphone stopped to work and works only with speaker-conversation, so everybody listen my call (like there are two independent microphones).
WTF? I can do normal calls anymore... Calls, are the main reason to have a phone, right?

Hello, sorry to reply to you late.
You can contact our after-sale department: support02@blackview.hk
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