misanthrope wrote:

Thanks for your reply.

Factory reset is of course performed, sorry  that I didn´t mentioned.
3 different chargers (supporting up to Mediatek Pump Express+ and all lower standards) where tested.
No fast charge.
All tested cables do fast charging with original charger, but none with 3rd party chargers.
Additional a strange behavior with wireless charging: charging voltage is going up to 9 V, but current is only about 300 mA. That means only 3 Watts input charging power (minus losses) with wireless charging (diffent chargers, QI-standard working up to 10 Watts)
Only the original charger supports up to 9V/1,8-1,9 A via cable on my 9500pro.

So, only explenation for me is an not compatible protocol in communication phone <-> charger.

blackview_admin wrote:

It will be fixed with a software update, don't worry

misanthrope wrote:

Hello from germany!

Today I received an update for my 9500 pro (BV_BV9500Pro_V1.0_20180827_20180929-1845) and hoped that all charging issues will be solved by that.

Sorry guys, no changes.
Fast charging only with original charger, ZERO support for third party equipment (supports of couse MTK pump express and pump express+)  only standard charging (5 V, 500 mA).
Short description of my measuring setup : FLUKE 289, Tektronix TBS 2000, high precision measuring shunt (0,05 ohms, 0,1 % tolerance), my of interest for your "tech-team". 

No fast charge again! Different chargers, different cables (origin, ANKER, AUKEY, all fast charge supported).

So, what funny things do Blackview with MTK PE-protocol?
Why is the problem so difficult to solve?

Is this the promised update we all waited patiently for so long time?


I think as a customer who paid for a product we have the right for some more informations and a better support.

dee-san wrote:

Wireless Charging using the same plug and a fast wireless charging unit results to 450mAh max!
@blackview_admin: any suggestion on a fast wireless charging unit supporting the Mediathek Pump Protocol?

blackview_admin wrote:

misanthrope wrote:

Thanks for your reply.

Factory reset is of course performed, sorry  that I didn´t mentioned.
3 different chargers (supporting up to Mediatek Pump Express+ and all lower standards) where tested.
No fast charge.
All tested cables do fast charging with original charger, but none with 3rd party chargers.
Additional a strange behavior with wireless charging: charging voltage is going up to 9 V, but current is only about 300 mA. That means only 3 Watts input charging power (minus losses) with wireless charging (diffent chargers, QI-standard working up to 10 Watts)
Only the original charger supports up to 9V/1,8-1,9 A via cable on my 9500pro.

So, only explenation for me is an not compatible protocol in communication phone <-> charger.

It will be fixed with a software update, don't worry

Broomeld wrote:

Hello,
Just out of curosity the charger supplied with my BV9500 5 days ago has an output of 5v 1A is this sufficient for fast charge?
Currently 10 hours into charging for the first time.
Regards

corolp wrote:

Hey,
I have the same issue, I can't use my phone anymore, I bought it 2 weeks ago. The phone won't load.