Tomator, please send more emails about the issue to Kelly. Please post a screenshot proving you sent emails to Kelly as she says she didn't get any emails from you.
She will contact you in the email you used in this forum (tomator@p.............).

Hi friend， we are checking with our person if have this money received.

Please give us a mail that we can contact you and fix this soon.

Hi, 
I talked with Kelly a week ago on Saturday via Skype. She checked payments and wrote she'll propose the manager to send me new phone. On Wednesday the manager still didn't manage to make a decision. I didn't want to announce the success prematurely here and I din't look here since then. I wrote on the address you gave.

...and haven't got any response so far. Trying again...

Keep trying! i'm here.

I kept trying and finally talked with Serena. Everything starts from the beginning one that difference: I don't have the phone... Now I have to prove the phone was delivered to BV, despite Kelly confirmed delivery on December 2018. It appeared Kelly sent me outdated address of MBB Logistics - the company that realized the phone delivery from Poland to China. I sent the phone to the first address while the company resides on the new one since April, 2010. Even Kelly was asking me on Skype when she was responsive by the moment if I sent the phone there for repair. MBB Logistics does not do such things - checked in entrepreneurs records - at least since October 2018 (probably they never did, this kind of activity was just registered few years ago). My first request for checking what did they do with my package was refused: the address doesn't match. One more fail, Blackview. Even two: the package was delivered by BV still doesn't know it it was delivered...

One short story. I've ordered a hoodie and a t-shirt from TEE PRO. They were printed and sent, but haven't been delivered: stuck on tracking for over a month. I filled the online form at TEE PRO's website hoping the'll investigate what's going on. They asked for address confirmation and the same day they decided to print a new set and sent it few days later. That's how customers are cared by U.S. company. I liked it.

After half of the year the Blackview doesn't even know if the phone was delivered even though BV confirmed its delivery, diagnosed the device, requested and received payment for repair. What a mess! 

Tomator wrote:

I kept trying and finally talked with Serena. Everything starts from the beginning one that difference: I don't have the phone... Now I have to prove the phone was delivered to BV, despite Kelly confirmed delivery on December 2018. It appeared Kelly sent me outdated address of MBB Logistics - the company that realized the phone delivery from Poland to China. I sent the phone to the first address while the company resides on the new one since April, 2010. Even Kelly was asking me on Skype when she was responsive by the moment if I sent the phone there for repair. MBB Logistics does not do such things - checked in entrepreneurs records - at least since October 2018 (probably they never did, this kind of activity was just registered few years ago). My first request for checking what did they do with my package was refused: the address doesn't match. One more fail, Blackview. Even two: the package was delivered by BV still doesn't know it it was delivered...

One short story. I've ordered a hoodie and a t-shirt from TEE PRO. They were printed and sent, but haven't been delivered: stuck on tracking for over a month. I filled the online form at TEE PRO's website hoping the'll investigate what's going on. They asked for address confirmation and the same day they decided to print a new set and sent it few days later. That's how customers are cared by U.S. company. I liked it.

After half of the year the Blackview doesn't even know if the phone was delivered even though BV confirmed its delivery, diagnosed the device, requested and received payment for repair. What a mess! 

Just make a copy of the discussion you had with Kelly, and send that to Serena. It should be enought for a proof! Unfortunately Kelly is not working here anymore.... and this is adding troubles to this sad story. Serena is a very good colleague, she will take care of that.

blackview_admin wrote:

Just make a copy of the discussion you had with Kelly, and send that to Serena. It should be enough for a proof! Unfortunately Kelly is not working here anymore.... and this is adding troubles to this sad story. Serena is a very good colleague, she will take care of that.

I'm not sure if Kelly really worked at all It's good she's gone. Serena was given all mails of course and it finally seems we've got consensus. We agreed that I'll send money for repair again and BV will send me a new phone. I did my part, now I'm waiting for tracking number. Hope shines again.

Tomator wrote:

blackview_admin wrote:

Just make a copy of the discussion you had with Kelly, and send that to Serena. It should be enough for a proof! Unfortunately Kelly is not working here anymore.... and this is adding troubles to this sad story. Serena is a very good colleague, she will take care of that.

I'm not sure if Kelly really worked at all It's good she's gone. Serena was given all mails of course and it finally seems we've got consensus. We agreed that I'll send money for repair again and BV will send me a new phone. I did my part, now I'm waiting for tracking number. Hope shines again.

I'm really happy to see that. Keep us updated!