Blackview User Forum

 
Sadruddin
Topic Author
Posts: 1
Joined: Sat Sep 14, 2019 5:41 pm

Screen black but phone still live

Tue Sep 17, 2019 10:14 pm

My lovely 9500 pro. I haven't dropped it, or got it wet.
It was working perfectly then I checked it after 30 mins and it appeared turned off. Put it on charge, no display, and eventually worked out its fine but the screen seems to just be black.
I am hoping that if it runs out it may restart OK, but with no screen usage it's taking days to discharge.
If possible I really don't want to have to do a full reset as I have no backups on contacts, texts etc.
Is there a force restart option using buttons, or any way I can take it over by another phone so I can do backups before running a factory reset?

Thanks in expectation.
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Screen black but phone still live

Wed Sep 18, 2019 2:28 am

Hi, May I know where are you? still under warranty? 
Can you send it to us for repair?

Who is online

Users browsing this forum: No registered users and 3 guests