On the site of aliexpress there is a store called "Blackview official store".
The store declares 1 year warranty on the products. As it should. Reviews about the store are good.
On the birthday of aliexpress I bought the best smartphone in the world (of protected models) BV9500. Because my hobby is sport hunting. With good discount.
My order came very quickly, the smartphone worked perfectly. I confirmed receipt on the day of delivery and left a great review. I was very pleased.
I handled the device very carefully, did not fall, did not wet. But... After 2 weeks my smartphone suddenly stopped. I turned off the power by long pressing the "on"button. When you turn on the Android operating system is not loaded. I made an attempt to restore the system from the recovery menu. Attempt failed. In the log file of the recovery I read that the base system of the smartphone can not create a partition on the EMMC disk... It turns out that the EMMC is faulty. Is that logical? Logical!
And then the fun began:
1. I asked the seller to solve the problem - I was asked to send a video. The seller answered first on behalf of Michelle Zeng, then on behalf of Sophie Zhang. He said that he could not open the video from the "cloud" and the service YouTube can not download and he needs a file to email. I sent the video file from the servers mail.ru, yandex.ru, gmail.com and Skype. Sophie told me she couldn't download the video.
Further even more interesting...

2. I started looking for a way to transfer the file. ))) As the seller calls himself Sophie and shop "the official store Blackview" I began corresponding via Skype with Sophie from the Department of After-sale Blackview.hk . Is that logical? - Logical!. I registered an account on the server qq.com and sent video files and photos. (well that service qq.com reports the successful upload of the files and read them). ))) I was sure I was talking to Sophie. The result was a great deal of confusion. The real Sophie from the Department of After-sales told me that no official stores on aliexpress she does not know. And she doesn't know who Sophie Chang is either. )))
3. I expressed my concern about this circumstance to the seller. Now he speaks to me on behalf of Kerry. And contact address @qq.com now matches the Skype account of a man named Kerry (Fever 100) from the pre-sale Department... ))). Kerry now has my videos and photos, but he's not answering anymore... I don't want to think I'm being misled . But it's very similar...)))
Next, I will tell purely MY ASSUMPTION.
I analyzed the negative reviews in 4 stores on aliexpress and found a great similarity between them. Most people do device repairs at their own expense because the seller tacitly refuses to provide assistance. There is no logic in such behavior of real sellers. Therefore, these sellers are not able to assist in the factory failure of the devices. But it is possible to sell devices that have not passed through the technical control Department of Blackview. And when you contact them for warranty very long delay response and hope that the buyer will solve their problems... I think that the top management of the company Blackview need to pay attention to this fact and draw conclusions. So that the company's reputation does not suffer from the actions of unscrupulous sellers. Here is such a sad story...)))

That's unfortunate how this happened. Stories like this one, however, are why I paid a little bit more and purchased direct from Blackview and every email contact I've made with Sophie or Kelly or anyone else at BV have been via their so-and-so@blackview.hk addresses. Of course, not every contact was smooth, and in fact I think even one or two emails went unanswered as I determined no help was coming, but overall they've been at least up to expectations and they honored the warranty without hesitation.

At the moment, aliexpress very large discounts on BV9500 ))) -25% of the cost of the official store.hk )))) I bought my first phone on aliexpress 2 years ago. Model BV 6000. There's no problem with him. What can happen to a "bulletproof" smartphone - I thought )))

Tech Addict wrote:

That's unfortunate how this happened.  Stories like this one, however, are why I paid a little bit more and purchased direct from Blackview and every email contact I've made with Sophie or Kelly or anyone else at BV have been via their so-and-so@blackview.hk addresses.  Of course, not every contact was smooth, and in fact I think even one or two emails went unanswered as I determined no help was coming, but overall they've been at least up to expectations and they honored the warranty without hesitation.

+1

Joe, you should consider opening a DISPUTE on the Aliexpress Platform.

))) I'm a naive and kind person... I closed the order on the day of receipt of the goods. Protection aliexpress for me is not available. The only thing I can really do is file a copyright complaint. In my opinion, there is no way to call yourself an official store if there is no blackview authorization certificate.
But today the seller has expressed an opportunity to help me with the spare parts for the repair if I present the evidence from the repair shop. Let him have a chance not to lose face... Good people should negotiate, not shoot ))). But the dialogue to save in the form of screenshots )))... If (heaven forbid) I'll fight, I'll give a link to these dialogues... ))).

Joe37 wrote:

))) I'm a naive and kind person... I closed the order on the day of receipt of the goods. Protection aliexpress for me is not available. The only thing I can really do is file a copyright complaint. In my opinion, there is no way to call yourself an official store if there is no blackview authorization certificate.
But today the seller has expressed an opportunity to help me with the spare parts for the repair if I present the evidence from the repair shop. Let him have a chance not to lose face... Good people should negotiate, not shoot ))). But the dialogue to save in the form of screenshots )))... If (heaven forbid) I'll fight, I'll give a link to these dialogues... ))).

"Good people should negotiate, not shoot". I agree with you. Keep us updated!

Kerry sent me the address. I have to send him my device. It will check and promise to replace when found factory defects.
Do I run the risk of not getting my device back and losing money? What security measures can be taken? In addition to sending a valuable package...

Joe37 wrote:

Kerry sent me the address. I have to send him my device. It will check and promise to replace when found factory defects.
Do I run the risk of not getting my device back and losing money? What security measures can be taken? In addition to sending a valuable package...

Sending it via DHL should be safer.