PanopticEmu wrote:

blackview_admin wrote:

As always, accurately follow these steps:

1) Remove your SIM.

2) Set your microSD card to be portable storage (not internal storage), then remove it from your phone.

3) Charge your phone at 100% and keep it connected to the power charger.

4) Set your phone language to English.

5) Perform a factory reset from the recovery menu, following this link:
viewtopic.php?f=192&t=334922

6) Search for the update again, and install it.

It must again be reiterated: a factory reset should not be necessary before and after each update. Also, (just as with the last update) this is a package error and persists regardless of Sim status. The update doesn't work even if you factory reset a million times.

blackview_admin wrote:

The update may be also broken or bugged, i'm forwarding that to the tech team.

ZseHUN wrote:

Hi!
My phone type is a BV9500 (not Pro) phone. 
Though that error message is visible during the refresh again, as at the latest system refresh .
My current firmware version: [font=-apple-system, Helvetica Neue, Helvetica, sans-serif]BV_BV9500_V1.0_20190320_20190320-1435[/font]
The new wireless update version: BV_BV9500_V1.0_20190320_20190517-0041
The updating file is downloading successfully, automatical unziping OK.
Rebooting the phone, and the update is starting. But about at 20-25 percents the system updating is stopping and indicating only this failure message : "ERROR" .
I have tried updating after the factory reset, and the phone is starting automatically again, but the refresh is failed. 

blackview_admin wrote:

blackview_admin wrote:

The update may be also broken or bugged, i'm forwarding that to the tech team.

+1

prezi wrote:

blackview_admin wrote:

blackview_admin wrote:

The update may be also broken or bugged, i'm forwarding that to the tech team.

+1

Any info? 3 weeks have passed and there is no information yet? the last update has disappeared and is still not available to me.