Blackview User Forum

Headphones/headset issue (9500Pro)

Post Reply
 
Nicker
Topic Author
Posts: 10
Joined: Fri Dec 09, 2016 2:55 pm

Headphones/headset issue (9500Pro)

Sun Jan 20, 2019 12:32 pm

I noticed that when I plugging-in ordinary headphones (without a microphone) into the 3.5 mm jack the system shows me the "full headset" icon (as if I plugged-in headphones with mic) and disables the front phone mic (headphones work well). I tried a lot of various headphones, but the issue persists. Full headsets seem to work well (both headphones and a microphone). So it's kinda minor problem, but still sometimes it could bring inconveniences. My BV6000 can distinguish headphones from headset. My firmware is BV_BV9500Pro_V1.0_20180827_20180904-1729 (cannot update). I think that it's a hardware issue though. I hope that this little report will be passed to developers to fix this issue in future, thanks.
Top
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:
Contact blackview_admin

Re: Headphones/headset issue (9500Pro)

Mon Jan 21, 2019 10:08 pm

Thanks for your feedback! Can anybody else confirm such issue?
Top
 
bpz1970
Posts: 28
Joined: Wed Jan 16, 2019 8:56 pm

Re: Headphones/headset issue (9500Pro)

Tue Jan 22, 2019 7:43 pm

Hello! My BV9500 Pro shows the same symptoms when plugging stereo headphones. The "full headset" icon shows up.
Top
 
BH41
Posts: 20
Joined: Fri Dec 21, 2018 5:24 pm

Re: Headphones/headset issue (9500Pro)

Thu Jan 24, 2019 1:21 pm

After testings, I confirm I have exactly the same issue !
BV_BV9500Pro_V1.0_20180827    s/n BV9500pro0000924
French user !
BV_BV9500Pro_V1.0_20190320_20190320-1730 s/n: BV9500Pro0000924
Top
 
Pappmann
Posts: 28
Joined: Sat Jul 02, 2016 6:43 pm

Re: Headphones/headset issue (9500Pro)

Fri Jan 25, 2019 10:16 am

Same Problem, i noticed also when the phone is conneced to a external speaker and volume is set to max. the music stops playing because headphone jack is not detected for a short time. Maybe the phone is detecting the impedance of the external amplifire is too high, if i lower the volume its fine.
Top
 
sbrown
Posts: 1
Joined: Wed Jan 23, 2019 6:45 pm

Re: Headphones/headset issue (9500Pro)

Fri Jan 25, 2019 6:59 pm

i can confirm that the phone stops outputting/ pauses music if connected with headphone jack, if the output volume is too high. lowering volume does stop problem 
Top
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:
Contact blackview_admin

Re: Headphones/headset issue (9500Pro)

Sat Jan 26, 2019 1:42 am

Can you try the app Soundabout to set front phone mic as default or to reactivate it? Please check and report back ;)
Top
Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest