No OTA for moment for me

No OTA for me

7 hours charging last night got my phone from 17% to 44%!
This isn't "fast charge" imo.
I'm a little disappointed!
Is this a software issue or simply hardware being sub standard in some way?

Current update should fix such issue. If you don't get the OTA update, perform a factory reset and try again.
After each update please remember to perform a factory reset to avoid weird issues.

No update for me either.
Bv9500 Pro.
Thank you.

blackview_admin wrote:

Current update should fix such issue. If you don't get the OTA update, perform a factory reset and try again.
After each update please remember to perform a factory reset to avoid weird issues.

Why a reset factory could do that OTA will work?
OTA could be locked by an app?

I did a reset factory.....nothing New here. No OTA

How long do i have to wait?

Do you have a file to flash this ROM?

blackview_admin wrote:

Can you please try it with a fast charging 3rd party charger? It is needed to rule out which one is the culprit between phone or charger.

In the UK I'm finding it very difficult to source a 3rd party charger plug that conforms to the Mediatek Pump Express

blackview_admin wrote:

Current update should fix such issue. If you don't get the OTA update, perform a factory reset and try again.
After each update please remember to perform a factory reset to avoid weird issues.

I got that update. No change but I seem to be getting 'fast charge' by using a 3rd party fast C type cable and the bundled Blackview charger plug. It looks like the bundled cable was an issue here. Strange, since I'd expect Blackview to bundle a decent fast Type C cable with their phone!

If you still don't get the update after a factory reset, please be sure to be connected to a WiFi network.