Blackview User Forum

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Posts: 1
Joined: Fri Dec 28, 2018 9:11 am

Return of faulty phone

Thu Mar 21, 2019 8:29 am


I purchased an A20 Pro from Amazon and it the touch screen has become faulty, top left area not responding.

It states in the listing it has a 12 month warranty but this is out of the Amazon 30 day return policy.

I've contacted the email ( on the Amazon listing for support but received no response.

Amazon are telling me to contact the manufacturer directly! Can anyone help me with this or am i left with a 3 month old faulty phone i cant return?

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Posts: 8240
Joined: Mon Aug 17, 2015 3:30 am

Re: Return of faulty phone

Mon Mar 25, 2019 4:03 pm

Hi there!
Unfortunately the seller is the only one who manages warranty terms. 

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