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Bug on bv 10000 pro
Posted: Mon Oct 15, 2018 10:27 pm
by R123
Hi
I bought a new phone and there is a small bug, when the phone is turned on, and asks for code the keyboard never shows up, for me to dial up the code.... The solution is to go to emergency call and then turn back to original menu, after that keyboard will show up and allow us to put the code to start the phone
Re: Bug on bv 10000 pro
Posted: Tue Oct 16, 2018 11:06 am
by blackview_admin
Never heard about that on this device. Please perform a factory reset and check again just after that.
Re: Bug on bv 10000 pro
Posted: Tue Oct 16, 2018 12:37 pm
by R123
Hi administrator, did that and it still the same, forgot to mention that the phone came with android 8.1.
Thank you
Re: Bug on bv 10000 pro
Posted: Fri Oct 19, 2018 12:54 am
by blackview_admin
Where did you buy your phone?
Re: Bug on bv 10000 pro
Posted: Mon Oct 22, 2018 5:15 am
by R123
I bought it new on ebay, and it came from UK seller
Re: Bug on bv 10000 pro
Posted: Mon Oct 22, 2018 4:18 pm
by Drambuss
Hello, l had the same problem. It is if you have the SIM security lock turned on.
Re: Bug on bv 10000 pro
Posted: Mon Oct 22, 2018 11:08 pm
by blackview_admin
Drambuss wrote:Hello, l had the same problem. It is if you have the SIM security lock turned on.
Just disable it and the bug will disappear
thanks for the feedback!
Re: Bug on bv 10000 pro
Posted: Sun Oct 28, 2018 8:22 pm
by R123
Ok thanks guys
Re: Bug on bv 10000 pro
Posted: Fri Nov 16, 2018 11:51 am
by R123
Hi admin
Just want to say that latest update removed this bug... Thank you Blackview
Re: Bug on bv 10000 pro
Posted: Fri Nov 16, 2018 7:42 pm
by blackview_admin
R123 wrote:Hi admin
Just want to say that latest update removed this bug... Thank you Blackview