Blackview User Forum

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Posts: 1
Joined: Tue Apr 09, 2019 6:56 am

Touch screen / navigation bar not working

Tue Apr 09, 2019 7:01 am

Bought the phone one year ago. I'm very satisfied but since two days the touch screen is not working any longer in the whole area of the navigation bar. It seems to be a hardware problem, since it sometimes works again if I knock the display with my fingers. May I get a new touch screen within warranty?
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Joined: Mon Aug 17, 2015 3:30 am

Re: Touch screen / navigation bar not working

Wed Apr 10, 2019 10:00 pm

Hi there! Yes, it definitely looks like an hardware fault. To get your phone repaired under warranty you'll have to contact your seller, as he's the only one who manages warranty terms.

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