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Posts: 1
Joined: Wed Jul 11, 2018 9:50 am

BV9000 Touch screen not responding at all

Wed Jul 11, 2018 10:01 am

Good morning,

My name is Alejandro I am writing to you from Spain, I bought a BV9000 less than 6 months ago through Ali Express this store and I had problems in the screen, there was a part that was not working, I sent it to China and they fixed it for me and sent it back.

However now the whole screen is not responding at all, I can not even turn the phone off, I am attaching a video, please let me know what to do. 

They told me that they are sending me a new screen that ypu are gping to send from the factory to them. I do not know how to change it, let me know please, I need my phone to work!

Thanks in advance

PS I just see I can not send a video, please let me know how to send you the video so you can see that the screen does not work
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Posts: 8228
Joined: Mon Aug 17, 2015 3:30 am

Re: BV9000 Touch screen not responding at all

Thu Jul 12, 2018 7:17 am

I suggest to contact your seller again to get your device replaced or repaired by it. Warranty is still running!
Posts: 6
Joined: Wed Aug 29, 2018 11:45 am

Re: BV9000 Touch screen not responding at all

Mon Sep 17, 2018 10:26 am

Hi Aflores, 
Could you please describe how you sent phone to China. Did you prepared any custom form for temporary export? Who covered cost for that form?

BR, zepood

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