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BV9000 Won't make or receive calls
Posted: Tue Apr 03, 2018 10:24 pm
by Gibbo
Hi, I have purchased 2 x BV9000 phone and both are experiencing the same problem.
Neither phone will make or receive phone calls.
Both phones are connected to a 4G Network, they can receive cellular data and can send and receive MMS & SMS.
Can you please advise what problem would be preventing the phones making or receiving voice calls?
Thanks, Gibbo
Re: BV9000 Won't make or receive calls
Posted: Wed Apr 04, 2018 3:37 am
by blackview_admin
hello,
please tell us your firmware version and we will report it to the tech team.
btw, how did it happen? any updates?
Re: BV9000 Won't make or receive calls
Posted: Wed Apr 04, 2018 5:32 am
by Gibbo
I have found the problem.
Australia's main mobile network is Telstra and their 3G network is 94% covered with B5 850MHz which isn't supported by the BV9000.
Do not buy BV9000 for use in Australia !
Re: BV9000 Won't make or receive calls
Posted: Sat Apr 14, 2018 12:05 pm
by blackview_admin
Thanks for your feedback!
Re: BV9000 Won't make or receive calls
Posted: Wed Jul 25, 2018 11:03 am
by Cen265
I am having the same problem, it has nothing to do with the network, A friend has an identical phone and uses the same network and has no problems. Mine will not make or receive calls.
Re: BV9000 Won't make or receive calls
Posted: Mon Jul 30, 2018 12:19 am
by blackview_admin
Cen265 wrote:I am having the same problem, it has nothing to do with the network, A friend has an identical phone and uses the same network and has no problems. Mine will not make or receive calls.
In your specific case, your device is faulty and needs to be replaced under warranty, You'll have to contact your seller for that.