I have a new BV9000 that has "out of box" a faulty hands free microphone. Please advise how I can purchase a replacement as I get no response when using the Contact form on your website.

hello,
you can purchase it on the platform like Aliexpress.
hope it can help.
thx.

Can you be more specific as to where I might purchase a replacement microphone, as not of the vendor I have contacted on Aliexpress can supply?

You can find it here:
https://www.aliexpress.com/item/Origina ... autifyAB=0

Unfortunately i can't find a single speaker replacement... but you can get it from the link above.

I am not looking for a speaker, I want a microphone. Can you please advise where I can get one from? The phone is under warranty so you should be able to provide one.

inzone wrote:

I am not looking for a speaker, I want a microphone. Can you please advise where I can get one from? The phone is under warranty so you should be able to provide one.

Our official Aliexpress store should be able to help you properly. Please contact it.
https://blackview.aliexpress.com/store/ ... 47a0Qbxf4J

Please remember that for warranty you'll have to contact your seller

Unfortunately the seller does not respond to requests for warranty service, so your suggestion is unhelpful.

inzone wrote:

Unfortunately the seller does not respond to requests for warranty service, so your suggestion is unhelpful.

Sad to read that, very bad seller, definitely.

Thank you fopr your feigned sympathy. What are you going to do to help me obtain the parts needed to fix this phone under warranty?

inzone wrote:

Thank you fopr your feigned sympathy. What are you going to do to help me obtain the parts needed to fix this phone under warranty?

As i posted before, feel free to contact OUR official Aliexpress store, wich will surely help you properly:
https://blackview.aliexpress.com/store/ ... 47a0Qbxf4J