zepood wrote:

Hi ,
 Thank you for answer. 
Could you please inform me about situation I have. 
 In EU normally seller provide service for phone, but this service have to have certificate from manufacturer that service have employee with needed knowledge for service  and adequate conditions to perform service.
Seller insist that I send phone to China. 
Does in China service for BW (service in warranty period) need to have any certificate for service BV phones? If yes which?

Best regards. zepood

yamanaqua wrote:

Hello,

So I have tried to contact my seller but he is no more available so I had to contact Amazon (France) because he was using amazon platform. As my seller was a third-party amazon client I was told that the only solution is to contact BV manufacturer because my device is still covered by manufacturer's warranty according to Amazon Client Service. So I am a little bit confused between the Blackview forum and Amazon Client Service who both redirect me to each other and I still have my non functional waterproof phone which is not waterproof after all. Could you please propose a solution for me?

Best regards