Your store has been unable to help me.

inzone wrote:

Your store has been unable to help me.

I'm really sorry about that, but there's nothing more we cand do to help you. Have a good day.

So what you are essentially telling me is that you are unwilling and uninterested in honouring the warranty on your product?

Which bit is it that youa re sorry about, that the store did not respond to my question or that you have the money but I have a useless phone?

inzone wrote:

Unfortunately the seller does not respond to requests for warranty service, so your suggestion is unhelpful.

The seller is the one that has to honor warranty terms, and it seems that you chosed a very bad one. And this is definitely not our fault...

inzone wrote:

So what you are essentially telling me is that you are unwilling and uninterested in honouring the warranty on your product?

Which bit is it that youa re sorry about, that the store did not respond to my question or that you have the money but I have a useless phone?

open case on paypal or ali... and return the phone back, then you got the money back.

Blackview is surely the most unhelpful and arrogant company it has ever been my misfortune to deal with.

Your latest suggestion is equally unhelpful as the vendor is dishonest.

Why is it so difficult to get replacement parts and why does the Blackview online store NEVER respond to messages?

Time for a public and social media campaign so the world can learn that Blackview's warranty counst for nothing.

inzone wrote:

Blackview is surely the most unhelpful and arrogant company it has ever been my misfortune to deal with.

Your latest suggestion is equally unhelpful as the vendor is dishonest.

Why is it so difficult to get replacement parts and why does the Blackview online store NEVER respond to messages?

Time for a public and social media campaign so the world can learn that Blackview's warranty counst for nothing.

You should know that Aliexpress can bypass a bad seller and give you a refund anyway...

Your response is evasive and does not accept any responsibility for your poor warranty service and the fact that you do not respond to messages on your so called Blackview Official Store.

inzone wrote:

Your response is evasive and does not accept any responsibility for your poor warranty service and the fact that you do not respond to messages on your so called Blackview Official Store.

AGAIN, warranty service is managed by the SELLER. If the seller doesn't answer, Aliexpress will sort out the issue and refund you.
Wich part of this sentence is not clear enough?