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Re: Phone permanently off
Posted: Thu Jan 03, 2019 9:48 pm
by Bagaiya
I kept trying without any response.
Re: Phone permanently off
Posted: Fri Jan 04, 2019 2:52 am
by blackview_admin
Bagaiya wrote:I kept trying without any response.
unfortunately you'll have to contact your seller to have it replaced under warranty, as it looks like a bad hardware fault.
Re: Phone permanently off
Posted: Sat Jan 05, 2019 12:08 am
by Bagaiya
Thank you for your support, but I bought the phone from blackview's official store on aliexpress. and after I asked what can be done, the response I get is to send a video of the problem and also reminding me that it's been long I bought the phone which is May 2018. Knowing fully that video formats are not acceptable on the aliexpress platform, yet asking me to send a video.
Re: Phone permanently off
Posted: Tue Jan 08, 2019 4:41 pm
by blackview_admin
You can record a video (remember to include a piece of paper with your nickname and details!), upload it on Youtube and send him the link.
Unfortunately i can't help you further with that, as you have to talk with the seller.
Usually warranty is one year, so you are definitely inside it. Don't step back.

Re: Phone permanently off
Posted: Wed Jan 09, 2019 4:15 pm
by Bagaiya
Hello and good day,
I made a video and sent it on YouTube But the seller which is the official Blackview store on aliexpress says the warranty is 3 months. Because they don't want to replace my phone which is still under warranty.
Re: Phone permanently off
Posted: Thu Jan 10, 2019 3:32 pm
by blackview_admin
Can you post the link of the seller here?
Re: Phone permanently off
Posted: Wed Jan 16, 2019 11:46 am
by Bagaiya
Re: Phone permanently off
Posted: Thu Jan 17, 2019 7:47 pm
by blackview_admin
Unfortunately the one linked isn't the Blackview Official Aliexpress Store. I'm really sorry but i can't help you further with that. It's all between you and the seller

Re: Phone permanently off
Posted: Wed Jan 23, 2019 12:31 am
by Bagaiya
It's like you've finally gotten the excuse that you've been looking for.
As of May 2018, Blackview speciality store on aliexpress was the official Blackview store on aliexpress.
Well thumbs up to the services rendered here, I think I'll give the phone to my kid as one of his toys.