bbs.blackview.com

shoap wrote:

Greetings I have the same problem, download opencamara and still no change

Did you also perform a factory reset?

I may be one of the unluckiest customers but after an issue with continuous rebooting that I managed to solve via a hard reset I am now experiencing the same autofocus issue.
Every time the camera app opens (either the stock app or "Open Camera") it makes a "click" sound as if the focus would be adjusting. 
I have tried initiating in Safety mode to see if the issue was caused by a software but it does not seem to be the case.
Hardreset does not work neither.
Would you recommend contacting the company that sold it to me (Aliexpress) to ship it back and asking for a new one or a repair? The phone has only a month so it is still in warranty.
Hopefully someone has a trick to fix this (unless it is a hardware issue)
Thank you in advance
Best regards
Melo

CarmeloPG88 wrote:

Would you recommend contacting the company that sold it to me (Aliexpress) to ship it back and asking for a new one or a repair? The phone has only a month so it is still in warranty.

Yes, definitely.

The same Problem appeared on my phone today. I cleaned the lense but didn't work. Suddenly it worked again for 2 minutes but then again it didn't. That is the 3rd function that broke down within 1 month. Gmail doesn't work for 2 weeks now and voice recognition neither. And I only have the phone now for 2 months. I'm really disappointed. Can I send the phone back?

Dinodorado wrote:

The same Problem appeared on my phone today. I cleaned the lense but didn't work. Suddenly it worked again for 2 minutes but then again it didn't. That is the 3rd function that broke down within 1 month. Gmail doesn't work for 2 weeks now and voice recognition neither. And I only have the phone now for 2 months. I'm really disappointed. Can I send the phone back?

Definitely yes. You got a bat unit, unfortunately.
Please contact your seller to have your deviced replaced under warranty.

blackview_admin wrote:

Dinodorado wrote:

The same Problem appeared on my phone today. I cleaned the lense but didn't work. Suddenly it worked again for 2 minutes but then again it didn't. That is the 3rd function that broke down within 1 month. Gmail doesn't work for 2 weeks now and voice recognition neither. And I only have the phone now for 2 months. I'm really disappointed. Can I send the phone back?

Definitely yes. You got a bat unit, unfortunately.
Please contact your seller to have your deviced replaced under warranty.

Hi, my seller is blackview.hk
I got the product straight from you! What can I do???

Dinodorado wrote:

blackview_admin wrote:

Dinodorado wrote:

The same Problem appeared on my phone today. I cleaned the lense but didn't work. Suddenly it worked again for 2 minutes but then again it didn't. That is the 3rd function that broke down within 1 month. Gmail doesn't work for 2 weeks now and voice recognition neither. And I only have the phone now for 2 months. I'm really disappointed. Can I send the phone back?

Definitely yes. You got a bat unit, unfortunately.
Please contact your seller to have your deviced replaced under warranty.

Hi, my seller is blackview.hk
I got the product straight from you! What can I do???

Please contact:
Kelly@blackview.hk
Sophia@blackview.hk