Page 1 of 3
BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working again.
Posted: Sun Dec 27, 2020 9:58 pm
by rortas
Hello,
I'm a proud owner of a blackview BV9100, bought a year ago on Blackview's Aliexpress official store.
A weird problem arised some weeks ago. Sometimes the touch screen stops working. The only way to get it to work again is using the lock button to lock device and wake up it again. Then the touch screen works again perfectly.
Tried to reboot the device. Uninstalling the lasts apps installed. Erasing the cache of all apps. Changing the defauld android launcher by novalauncher.
It is absolutely random. It can happen twice in a minute, or one time in a day. Please, Have any of you heard something similar to that? Is there anything I can check? Any advice would be very appreciated.
Thank you very much for your attention.
Sorry if I posted on the wrong board. I can not find a board for BV9100 only.
Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga
Posted: Mon Dec 28, 2020 6:44 am
by blackview_admin
rortas wrote:Hello,
I'm a proud owner of a blackview BV9100, bought a year ago on Blackview's Aliexpress official store.
A weird problem arised some weeks ago. Sometimes the touch screen stops working. The only way to get it to work again is using the lock button to lock device and wake up it again. Then the touch screen works again perfectly.
Tried to reboot the device. Uninstalling the lasts apps installed. Erasing the cache of all apps. Changing the defauld android launcher by novalauncher.
It is absolutely random. It can happen twice in a minute, or one time in a day. Please, Have any of you heard something similar to that? Is there anything I can check? Any advice would be very appreciated.
Thank you very much for your attention.
Sorry if I posted on the wrong board. I can not find a board for BV9100 only.
Could you please help us capture one "Log" for us to check the problem?
Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga
Posted: Mon Dec 28, 2020 9:40 pm
by redbullnik07
Hi, I have the same problem with Blackview BV5900.
Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga
Posted: Mon Dec 28, 2020 10:28 pm
by rortas
Hello. I will try to catch a log when the touch screen stops working. It is absolutely random, so it will be a bit difficult for me to reproduce the issue while conected to the computer and get the log with adb.
Thank you so much for your attention.
Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga
Posted: Tue Dec 29, 2020 4:25 am
by blackview_admin
redbullnik07 wrote:Hi, I have the same problem with Blackview BV5900.
Hello, what the same problem with BV5900? Could you please describe it clearly?
Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga
Posted: Tue Dec 29, 2020 4:28 am
by blackview_admin
rortas wrote:Hello. I will try to catch a log when the touch screen stops working. It is absolutely random, so it will be a bit difficult for me to reproduce the issue while conected to the computer and get the log with adb.
Thank you so much for your attention.
Hello, please send an email to me, I will send the instruction for you to follow the steps, here is my email:
mary@blackview.hk.
Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga
Posted: Tue Dec 29, 2020 8:32 am
by redbullnik07
blackview_admin wrote:redbullnik07 wrote:Hi, I have the same problem with Blackview BV5900.
Hello, what the same problem with BV5900? Could you please describe it clearly?
https://streamable.com/vbbmethttps://streamable.com/3vvnvg
Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga
Posted: Wed Dec 30, 2020 7:21 am
by blackview_admin
rortas wrote:Hello. I will try to catch a log when the touch screen stops working. It is absolutely random, so it will be a bit difficult for me to reproduce the issue while conected to the computer and get the log with adb.
Thank you so much for your attention.
Restore the factory settings under verification, if it does not work. The screen is broken. Please let me know when you tested it.
Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga
Posted: Wed Dec 30, 2020 7:22 am
by blackview_admin
rortas wrote:Hello. I will try to catch a log when the touch screen stops working. It is absolutely random, so it will be a bit difficult for me to reproduce the issue while conected to the computer and get the log with adb.
Thank you so much for your attention.
Restore the factory settings under verification, if it does not work. The screen is broken. Please let me know when you tested it,
Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga
Posted: Wed Dec 30, 2020 4:12 pm
by redbullnik07
I reset the phone from the factory, but the lock appears again (filming is from the 2nd lock, after the first reset)