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Dear Admin,
Please advise, my microphone suddenly dead, and I tried to use headset with usb c converter also not working...
I have factory reset but problem still occured, please advise is it hardware failure?

Thank you,
Regards,
Sanusi

Please try this and report if it helped:

wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now