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[Answered] After sell service (no se como procede en caso de que mi telefono no funcione)
Posted: Tue Mar 20, 2018 1:35 am
by dudas
Que tal, disculpa como es que esta el tema de la garantía en caso de avería del equipo ya q necesitó saber a quien me dirijo en caso de alguna falla quien respalda mi compra y mi seguridad, quiero facturar también, si se puede ? Donde me puedo poner en contacto y donde lo nececito comprar para q todo tenga valides ? Allí exprés ? Es una tienda distribuidora autorizada según su anunció, entonces como es q procedería en caso de algún inconveniente que de antemano espero no tenerlo, ya que no veo esa información por ningún lado les agradecería q me lo explicacen, de antemano muchas gracias.
Re: no se como procede en caso de que mi telefono no funcione
Posted: Wed Apr 04, 2018 11:01 am
by blackview_admin
hello,
I AM SORRY I do not speak your language.
did you ask the after sell service?
if your device has any hardware problems, you can contact the seller or return the device to the seller to get it repaired(if it is within the warranty).
Re: no se como procede en caso de que mi telefono no funcione
Posted: Wed Apr 04, 2018 7:20 pm
by Clinton
I used Google translate. Here you go Admin:
Doubts
Posts: 1
Joined: Mon Mar 19, 2018 9:31 pm
I do not know how to proceed in case my phone does not work
Post by doubts » Mon Mar 19, 2018 9:35 pm
How about, sorry as this is the issue of the warranty in case of breakdown of the equipment and q needed to know who I address in case of failure who supports my purchase and my security, I want to check also, if possible? Where can I get in touch and where do I need to buy everything for validation? There express? It is an authorized distributor according to its announcement, then how would it proceed in case of any inconvenience that I hope I do not have it, since I do not see that information anywhere I would appreciate it if you explain it to me, thank you in advance.
Re: no se como procede en caso de que mi telefono no funcione
Posted: Thu Apr 19, 2018 6:45 pm
by spit_fox
Not sure if this thread is still going.
But anyways:
Admin: What "dudas" is trying to say, is that he/she is trying to get a guarantee that the cell phone will arrive. And if there is any problem, who can be contacted to fix it? Is there a technicall Support? Is the only way to buy is via Online Shops like Aliexpress? Or is there a physicall shop that he/she can buy from?
It's probably the first time "dudas' is buying a blackview so it raises concerns.
@dudas,
Desculpe. Mi espanol no es muy bueno, pero creo que vas a entender.
Yo compre via AliExpress y no tuve ningum problema. Creo que por AliExpress o otros shopping onlines es la unica manera de comprar.
No hay una garantia en verdad, pero, se tuber qualquier problema pode hablar con el vendedor y pedir un nuevo o ayuda.
En este forum, intentamos ayudar a todos con problemas o dudas normalmente en ingles. Pero se deses pode hablar en espanol y yo intento ayudar.
@Admin,
I just explained to "dudas" that he can buy via AliExpress and other online shops. There is no physical shops outside China as I see. And we are here to help.
Thanks,
George SPiT
(BV9000PRO / BV8000PRO / BV6000)
Re: no se como procede en caso de que mi telefono no funcione
Posted: Thu Apr 26, 2018 5:31 pm
by blackview_admin
@spit_fox thanks for the help.
The easiest way to buy Blackview phones are online shops. There are some retail stores selling our phones but I don't know if there are some in your area. You can contact your seller in case of any problem. Notice that the warranty period may vary by country of the shop. Some onlineshops like aliexpress also offer extra insurance when you buy phones.
Of course in this forum we also do our best to help you.