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Setup Wizard crashes

Posted: Thu Mar 01, 2018 1:54 pm
by angusmg

We have just received the first shipment of 9000 pro FHD+ models (previously we only got HD ones+), and we realised there is a software issue with them. If you connect to a WiFi network in the setup wizard, it tries to check information and crashes (Seup Wizard has stopped) and you just cant get through it. We tested it in 3 different FHD+ phones, all the same. From there the only way forward is to get away from the wifi so the phone cannot connect, and finish the setup wizard without network. (We also faced an other problem, Gmail always crashes on all the 3 tested phones, and how I see you could not fix that since 7th January :( )

Please try to resolve this issue ASAP, we just cannot sell the phones with the faulty software because every other costumer gets stuck in the setup wizard... :shock:

Re: Setup Wizard crashes

Posted: Sat Mar 31, 2018 9:15 am
by blackview_admin

first, try to do as follow:
disable all the wi-fi connections in the radius of the phone (because from the phone the wi-fi can not be disconnected), skip the procedure for the SIM, at this point it will ask you if you want to continue without connections and yes, do not enter the name and surname to give the phone a name, accept the Google / Android agreements, at this point the phone will be activated, no update is necessary via OTA if you have the BV9000 PRO-F phone (full HD version). There are two versions of this PRO series phone, the BV9000 PRO (not full HD) and the BV9000 PRO-F (full HD).
I hope this solution will work for you.

as for the Gmail problem, it could be that the phone and the application are in conflict,
please tell us your firmware version.

Re: Setup Wizard crashes

Posted: Fri May 04, 2018 12:58 pm
by angusmg

Thanks for your help, the newer models with newer software (I guess) does not have these problems, the latest shipments we received were all fineĀ  :D