Page 1 of 1
[Tracked] Problem with spontaneous crashes and restarts
Posted: Wed Feb 07, 2018 11:54 am
by Lezzeti
I just got my new BV9000Pro a week ago, and experience problems with spontaneous restarts and crashes (roughly 4-5 times daily), regardless of which network I'm on (3G/4G and/or WiFi.) The bug report I've created suggest that the problem may be with the the finger sensor or its software. Anyone else who experience this? Is this known by Blackview, and will there be any SW out soon that will fix this?
Re: [Tracked] Problem with spontaneous crashes and restarts
Posted: Wed Feb 07, 2018 5:33 pm
by blackview_admin
I can not reproduce this with my testing device. Which Firmware version are you using?
Re: [Tracked] Problem with spontaneous crashes and restarts
Posted: Sat Feb 10, 2018 10:37 pm
by Neville
Lezzeti wrote:I just got my new BV9000Pro a week ago, and experience problems with spontaneous restarts and crashes (roughly 4-5 times daily), regardless of which network I'm on (3G/4G and/or WiFi.) The bug report I've created suggest that the problem may be with the the finger sensor or its software. Anyone else who experience this? Is this known by Blackview, and will there be any SW out soon that will fix this?
It is a massive problem in BV8000 pro (see forum) and in Android 7 generally...
http://bbs.blackview.hk/viewtopic.php?f=191&t=326767
Re: [Tracked] Problem with spontaneous crashes and restarts
Posted: Sun Feb 11, 2018 6:09 pm
by Lezzeti
blackview_admin wrote:I can not reproduce this with my testing device. Which Firmware version are you using?
I'm using
BV9000Pro_Blackview-V1.1_20171215_20171215-1716
Re: [Tracked] Problem with spontaneous crashes and restarts
Posted: Mon Feb 12, 2018 3:00 pm
by blackview_admin
Since I have no issues like that on my device please try if this will be solved by a factory reset
Re: [Tracked] Problem with spontaneous crashes and restarts
Posted: Wed Feb 21, 2018 8:47 pm
by Ayuros
Hello,
I got the same problem sometime it reboot 2-3 time a day or not at all during 3 days. Most annoying part is when the screen stay black and the blue led blink but you can't turn on the phone screen and have to force reboot. will take a video next time.
Can be annoying when you set an alarm clock and your phone is "frozen" like that ...
Also time to time the bluetooth is "lagging" the music start to stutter then the bluetooth lost the device connection (tried with 2 bluetooth device the same problem occur but other phones doesn't have any) have to full reboot the phone to fix it ...
on android 7.1.1 and BV9000pro_blackview-V1.1_20171215_20171215-1716
Re: [Tracked] Problem with spontaneous crashes and restarts
Posted: Sun May 27, 2018 10:26 am
by Ayuros
factory reset don't solve the issue
Re: [Tracked] Problem with spontaneous crashes and restarts
Posted: Sun Jun 03, 2018 10:12 pm
by Ayuros
I uploaded a video of the bug
hereI have tried factory reset and even without any apps other than the pre installed the bug occur.
Re: [Tracked] Problem with spontaneous crashes and restarts
Posted: Sun Aug 26, 2018 6:05 pm
by Lezzeti
Hi!
I now got a new BV9000 Pro HD phone. Yes: I did the mistake and bought another Blackview device.
The problem remains.
However, I have found a workaround. Set the phone to 3G only mode, and now the problem with restarts have vanished. The problem seem to be with some of the LTE features (perhaps VOLTE?) Or cell reselection / power save parameters.
The issue is now that I have an 3G only phone. Admin: Will this be fixed in an future update? And, you stated 6 MONTHS ago that Android 8 will be available soon?? When is it coming out?? / Unsatisfied customer
blackview_admin wrote:Since I have no issues like that on my device please try if this will be solved by a factory reset