Hello Blackview Support Team,

I would like to tell to you that since february 10 aprox, it seems that the issue is gone. The screen keeps working fine for a week long now. I did nothing, except keeping updated all the apps in the smartphone. The screen is now working fine for a reason I don't know.

If problem comes back again or I discover anything related, I will write you again.

Thank you for your help!

Hello I'm having the same problem with my bv9100, how can I solve for a long time that the screen has been locking and only with the lock and unlock it even works again!

Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!

rortas wrote:

Hello Blackview Support Team,

I would like to tell to you that since february 10 aprox, it seems that the issue is gone. The screen keeps working fine for a week long now. I did nothing, except keeping updated all the apps in the smartphone. The screen is now working fine for a reason I don't know.

If problem comes back again or I discover anything related, I will write you again.

Thank you for your help!

Hello, sorry to make this inconvenience caused to you. When did you purchase this phone? Now we can't analyze this problem, so could you please ship it back to us for checking?
Please contact this email: support02@blackview.hk

Douglas wrote:

Hello I'm having the same problem with my bv9100, how can I solve for a long time that the screen has been locking and only with the lock and unlock it even works again!

Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!

If you have a problem, you can only solve it by turning off the screen and then lighting it up.

blackview_admin wrote:

Douglas wrote:

Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!

Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!

Se você tiver um problema, só poderá resolvê-lo desligando a tela e depois acendendo-a.

yes but this I already do I want a definitive solution, because it is very difficult to have to keep doing it all the time, there are times that it hangs several times in a row
sim mais isso eu ja faco eu quero uma solucao definitiva, por que e muito difícil ter que toda hora ficar fazendo isso tem horas que ele trava varias vezes seguidas 

Douglas wrote:

blackview_admin wrote:

Douglas wrote:

Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!

Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!

Se você tiver um problema, só poderá resolvê-lo desligando a tela e depois acendendo-a.

yes but this I already do I want a definitive solution, because it is very difficult to have to keep doing it all the time, there are times that it hangs several times in a row
sim mais isso eu ja faco eu quero uma solucao definitiva, por que e muito difícil ter que toda hora ficar fazendo isso tem horas que ele trava varias vezes seguidas 

Hello, sorry for that, now we can't check this problem clearly, so if it is possible, could you please ship it back to the after-sales department? Or you have to close the screen everytime, then open it in order to keep it working.

i have same problem after 3 months off phone I thought it was software problem I have phone one year now its getting worse bought on Amazon

Hi! I have same problem with random touch freeze with my BV9100. Is this a software isue or hardware isue? I cannot accept to use the lock button every time when touch freezes, cuz if i'm in a game this is very bad. I need to know the exact problem. If it's the touchscreen, i can change it, it's cheap on Aliexpress. But i don't want to buy a new display assembly without fixing this problem. Thank you!