Blackview User Forum

 
Beto
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Posts: 3
Joined: Thu Jan 11, 2018 7:11 pm

[Tracked] need help with mail sync Mail Close

Fri Jan 12, 2018 12:29 pm

Hello
I have problem with Mail Service mail crash when try to sync .... every time when I conect internet mail close (Gmail) and I cant config other mail if phone have internet connection

please help me
 
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blackview_admin
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Re: need help with mail sync Mail Close

Mon Jan 22, 2018 8:48 pm

Is it the google gmail app that is crashing or the other email app?
 
bjorn
Posts: 1
Joined: Fri Jan 26, 2018 10:25 am

Re: need help with mail sync Mail Close

Fri Jan 26, 2018 10:29 am

Hello, everytime gmail crashes just after a half of second gmail runs.
It crashes, then I see error window with button for reload app
 
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blackview_admin
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Re: [Tracked] need help with mail sync Mail Close

Fri Jan 26, 2018 11:31 am

I know about the crashing Gmail app and already forwarded this to our team to be fixed.
 
KONSTANTINOS
Posts: 7
Joined: Fri Oct 20, 2017 9:42 pm
Location: Greece

Re: [Tracked] need help with mail sync Mail Close

Fri Jan 26, 2018 1:20 pm

Good evening from me as well.
I want to convey my own experience, as I have addressed the same problem, in my own Blackview BV9000Pro.

Looking for information on the internet, I found a google article, I followed it and so far, the problem was resolved.
Trouble, these are the following ...
1) We do downgreat the Gmail program.
2) In the phone's settings, we find our applications, Gmail application and delete the data & cache.
3) Revert to the factory settings of the phone.
4) Install all phone updates.
5) Greate your new Gmail account.

So far, I have NOT created a similar problem again.

I hope others help.

Konstantinos from Greece
 
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blackview_admin
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Re: [Tracked] need help with mail sync Mail Close

Fri Jan 26, 2018 1:26 pm

@KONSTANTINOS

Thank you for your help! On a first try it seems not working on my test-device. But I am not sure if I understand everything correct. Can you maybe provide a link to that google article?

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