Blackview User Forum

 
Douglas
Posts: 2
Joined: Wed Apr 14, 2021 1:44 pm

Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga

Wed Apr 14, 2021 1:51 pm

Hello I'm having the same problem with my bv9100, how can I solve for a long time that the screen has been locking and only with the lock and unlock it even works again!

Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!
 
User avatar
blackview_admin
Posts: 8618
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga

Thu Apr 15, 2021 3:25 am

rortas wrote:
Hello Blackview Support Team,

I would like to tell to you that since february 10 aprox, it seems that the issue is gone. The screen keeps working fine for a week long now. I did nothing, except keeping updated all the apps in the smartphone. The screen is now working fine for a reason I don't know.

If problem comes back again or I discover anything related, I will write you again.

Thank you for your help!

Hello, sorry to make this inconvenience caused to you. When did you purchase this phone? Now we can't analyze this problem, so could you please ship it back to us for checking?
Please contact this email: support02@blackview.hk
 
User avatar
blackview_admin
Posts: 8618
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga

Thu Apr 15, 2021 3:26 am

Douglas wrote:
Hello I'm having the same problem with my bv9100, how can I solve for a long time that the screen has been locking and only with the lock and unlock it even works again!

Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!

If you have a problem, you can only solve it by turning off the screen and then lighting it up.
 
Douglas
Posts: 2
Joined: Wed Apr 14, 2021 1:44 pm

Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga

Fri Apr 16, 2021 12:39 am

blackview_admin wrote:
Douglas wrote:
Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!

Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!

Se você tiver um problema, só poderá resolvê-lo desligando a tela e depois acendendo-a.

yes but this I already do I want a definitive solution, because it is very difficult to have to keep doing it all the time, there are times that it hangs several times in a row
sim mais isso eu ja faco eu quero uma solucao definitiva, por que e muito difícil ter que toda hora ficar fazendo isso tem horas que ele trava varias vezes seguidas 
 
User avatar
blackview_admin
Posts: 8618
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9100. Touch screen randomly not working. Locking the device and waking up again makes the touch screen working aga

Fri Apr 16, 2021 3:55 am

Douglas wrote:
blackview_admin wrote:
Douglas wrote:
Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!

Olá Estou tendo o mesmo problema com meu bv9100, como posso resolver há muito tempo que a tela está travando e só com o travar e destravar ainda funciona de novo!

Se você tiver um problema, só poderá resolvê-lo desligando a tela e depois acendendo-a.

yes but this I already do I want a definitive solution, because it is very difficult to have to keep doing it all the time, there are times that it hangs several times in a row
sim mais isso eu ja faco eu quero uma solucao definitiva, por que e muito difícil ter que toda hora ficar fazendo isso tem horas que ele trava varias vezes seguidas 

Hello, sorry for that, now we can't check this problem clearly, so if it is possible, could you please ship it back to the after-sales department? Or you have to close the screen everytime, then open it in order to keep it working.

Who is online

Users browsing this forum: No registered users and 1 guest