Blackview User Forum

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Posts: 1
Joined: Sat Sep 08, 2018 1:06 pm

Wifi issues and cannot reset

Sat Sep 08, 2018 1:36 pm

Since last night my A7 pro cannot find my wifi even though my other phones and tablet can. I have tried to go in the wifi settings but the phone just doesnt respond when i click on it. so I have tried to factory reset it and it just doesnt do it either, i tried with lock and volume button but all I get is the android symbol and No Command. What should I do ? It is sad as everything else on the phone works fine.
Many thanks
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Posts: 8228
Joined: Mon Aug 17, 2015 3:30 am

Re: Wifi issues and cannot reset

Tue Sep 11, 2018 8:47 am

You can perform a factory reset also from the settings menu. Go to Settings -> Backup -> Factory reset.

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