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unexpected shutdowns

Posted: Tue Jun 26, 2018 3:43 pm
by raven221084
got my a7 pro about 1 week ago, it keeps shutting down when in my pocket. I tested the power button and that restarts it not shuts it down. when the screen is o or it is on charge there are no issues. the battery can be at any level, like today it was at 98%. I have been looking for a solution but no luck. any ideas???? thanks in advance

Re: unexpected shutdowns

Posted: Wed Jun 27, 2018 7:38 pm
by blackview_admin
It looks like an huge hardware fault. I suggest you to contact your seller to have it replaced under warranty.

Re: unexpected shutdowns

Posted: Thu Jun 28, 2018 3:14 pm
by raven221084
I have found the fault. It seems if you hold the power and up button it will shut down and not restart.

Re: unexpected shutdowns

Posted: Fri Jun 29, 2018 8:29 am
by blackview_admin
Great, so this is not an issue nor a fault.