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App killed in background
Posted: Wed Jul 18, 2018 9:00 pm
by OmtToto
Hi, i have a problem with my blackview S8 when i listen my music in spotify or deezer even with youtube. When i lock my phone any sound stop after 30s. Can you tell me an issue please ? Thank for your feedback.
Re: App killed in background
Posted: Fri Jul 20, 2018 8:05 am
by blackview_admin
You'll have to let it live in background. Go to App's settings.
In addition, you can disable the battery optimization for such apps. Go to battery -> 3 dots -> battery optimization.
Re: App killed in background
Posted: Sat Jul 21, 2018 1:50 pm
by OmtToto
Thanks for your feedback but i try all possible batery setting even with developer mode. Nothing work. Can you help me more please ?
Re: App killed in background
Posted: Sun Jul 22, 2018 9:15 pm
by blackview_admin
OmtToto wrote:Thanks for your feedback but i try all possible batery setting even with developer mode. Nothing work. Can you help me more please ?
Can you post some detailed screenshot about the background apps settings and battery settings for apps?
Re: App killed in background
Posted: Tue Jul 24, 2018 11:04 am
by OmtToto
I am not the only one to have this problem on S8. An upgrade would be needed to fix this problem by blackview. I do not still have to find of solution from my part. Thanks for your help.
Re: App killed in background
Posted: Tue Jul 24, 2018 10:28 pm
by blackview_admin
I will wait for other users to confirm such issue. Then will forward that to the tech team.
Re: App killed in background
Posted: Wed Jul 25, 2018 3:02 pm
by OmtToto
I would like to specify the problem is with all app in background exept with app system. Thanks