Hi! I recently been having problems with charging my phone. Sometimes it works, but more and more it don't work. 

I tried charging with my computer, it didn't work either - and then the USB port on computer stopped working and windows said something like - USB device shuts down due to trying to deliver a too high effect that it can't give. 

So there seems to be a problem with the battery or phone itself - not the cable or charger. When I use a battery app like ampere it also states that the charger cable is connected - but the battery isn't charging. (I have ordered a new cable just to be 100% sure - but that will take some time to arrive, as I'm living in Sweden)

I really like this phone - and never had any other problem with. Is it possible to have it fixed? Can I send it to a repair shop to have it checked maybe battery replaced? Do you have a repair shop in Europe?

Thank you very much!

/David

Hi there! You should consider such options:

1) Contact your seller to have your phone replaced under warranty, as he's the only one who can manage warranty terms.

or..

2) Contact one of our global agents near to your home:
http://www.blackview.hk/global-agents/

or.....

3) Buy a new charging board and replace it by yourself (be advised, this may void your warranty!)
https://it.aliexpress.com/wholesale?catId=0&initiative_id=SB_20190406153529&SearchText=bv8000+pro+board