Blackview User Forum

 
Kooog
Topic Author
Posts: 2
Joined: Sat Mar 23, 2019 7:20 am

Restart problem. Probably powe button?

Sat Mar 23, 2019 7:29 am

Hi there!

Had my 8000 pro for four days. Worked properly til now. Charged phone overnight. After that it shuts of every time i push the power button. If i just wait for the screen time out to go on i can just unlock it with the fingerprint sensor and it works just fine. But as soon as i push power button it shuts the phone down.

Faulty power button maybe?
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Restart problem. Probably powe button?

Sun Mar 24, 2019 5:45 pm

Please perform a factory reset and report back if it solves your issue.
 
Kooog
Topic Author
Posts: 2
Joined: Sat Mar 23, 2019 7:20 am

Re: Restart problem. Probably powe button?

Mon Apr 01, 2019 9:46 am

Done hard reset. Makes no difference. Everything else works. But when i press power button to switch off screen the shut off/restart etc menu comes up and after a few seconds the phone restarts. Acts just as if the power button is held down.
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Restart problem. Probably powe button?

Mon Apr 01, 2019 8:04 pm

It definitely looks like a faulty power button. Please contact your seller to have your phone replaced/repaired under warranty.

Who is online

Users browsing this forum: No registered users and 5 guests