When I open a VR game or an application that use this technology the game works well, but when I try to rotate the phone that is in portrait mode,
moving the phone from left to right everything works fine, but moving from top to bottom the view moves very slowly, almost does not move, could be a problem with the gyroscope? Can it be replaced? Otherwise there is an application to calibrate or fix the non-working sensors, I have Android 7, here is a screenshot of the exact version.

Guys Help!

i think it is related to such game/app. Can you please try other apps and report back?

blackview_admin wrote:

i think it is related to such game/app. Can you please try other apps and report back?

I already tried other apps

AleP wrote:

blackview_admin wrote:

i think it is related to such game/app. Can you please try other apps and report back?

I already tried other apps

It can be the magnetic screws? Like in the bv6000 pro? If yes which I have to remove?
Admin?

Admin?

Screws are without issue. It looks like a software fault. To rule it out, please perform a factory reset and check if something changes. If not, it could be an hardware issue... but before saying that i  need it to be confirmed from other users aswell...

blackview_admin wrote:

Screws are without issue. It looks like a software fault. To rule it out, please perform a factory reset and check if something changes. If not, it could be an hardware issue... but before saying that i  need it to be confirmed from other users aswell...

But if it is an hardware issue what can I do?

AleP wrote:

blackview_admin wrote:

Screws are without issue. It looks like a software fault. To rule it out, please perform a factory reset and check if something changes. If not, it could be an hardware issue... but before saying that i  need it to be confirmed from other users aswell...

But if it is an hardware issue what can I do?

Contacting your seller to have your device replaced under warranty.

blackview_admin wrote:

AleP wrote:

blackview_admin wrote:

Screws are without issue. It looks like a software fault. To rule it out, please perform a factory reset and check if something changes. If not, it could be an hardware issue... but before saying that i  need it to be confirmed from other users aswell...

But if it is an hardware issue what can I do?

Contacting your seller to have your device replaced under warranty.

There isn't a spare part!