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[SOLVED] USB C cable does not seat properly / charge does hold
Posted: Wed May 30, 2018 11:39 am
by Geo3
Two weeks out of the box and USB C cable does not seat in charger port firmly. With extended head length needed by BV8000 Pro, cable received in box was only cable that initially worked with device. Now cable does "grab" and will slide out unless positioned correctly.
When a full charge does occur, batter life is less that 5 hours of total life.
I like design, feel and function of device as I'm testing for deployment in an construction environment at a contractor in New York. I am not a tech personally and my IT staff does not service this level of device.
Any suggestions to restore functionality (and where to get extra USB C in America)
- Geo3, new user in NY
Re: USB C cable does not seat properly / charge does hold
Posted: Thu May 31, 2018 9:54 am
by blackview_admin
Hi there!
1) If your original cable is damaged, you can buy another one here for few dollars:
https://it.aliexpress.com/store/product ... 49203iVZNd2) if your USB-C port is damaged, you can replace the whole charging board. Here you can find replacements:
https://it.aliexpress.com/wholesale?cat ... o+charging3) what's your current firmware version?
Re: USB C cable does not seat properly / charge does hold
Posted: Thu May 31, 2018 2:09 pm
by Geo3
BV8000Pro-Blackview-V0.1_2017083
Re: USB C cable does not seat properly / charge does hold
Posted: Fri Jun 01, 2018 7:07 pm
by blackview_admin
Geo3 wrote:BV8000Pro-Blackview-V0.1_2017083
Please post me a screenshot of the "Firmware upgrade" app.
Re: USB C cable does not seat properly / charge does hold
Posted: Wed Jun 27, 2018 7:20 pm
by Geo3
How do I open or find the "Firmware upgrade" app?
Re: USB C cable does not seat properly / charge does hold
Posted: Wed Jun 27, 2018 7:37 pm
by blackview_admin
You should find it under settings -> about
Re: USB C cable does not seat properly / charge does hold
Posted: Thu Jun 28, 2018 5:01 pm
by Geo3
Here is the screenshot. I am disappointed that the USB-C board broke in less than 1 month. I am not hobbyist and really don't want to take my phone apart to fix it. I've have Blackberry, Nokia, Microsoft, and Sony devices without ever having to fix the innards.
Re: USB C cable does not seat properly / charge does hold
Posted: Fri Jun 29, 2018 7:29 am
by alewismclean
I have the same issues with my BV6000. Very loose USB cable for about 4months now and the phone is less than a year old.
New USB cables and they only fit ever so slightly better.
Phone doesn't charge while I'm using it now and after 8hrs charge overnight it only gained 60%
I'm now fighting with Amazon about this and having very little luck. I have all my work contacts on this phone so it's dangerously unreliable for me.
What's the manufacturers warranty?
Re: USB C cable does not seat properly / charge does hold
Posted: Fri Jun 29, 2018 8:08 am
by blackview_admin
USB port (and cables) should be carefully managed... maybe you went a bit hard on them.
Geo3, If you don't want to open the phone by yourself, you can always buy the new charging board and let a phone repair center do the trick.
Here are some official repair centers near your country: http://blackview.hk/global-agents/
alewismclean, here we are talking about BV8000Pros, please post under the BV6000 section.
The seller will honor warranty: with amazon you won't have any kind of problem
