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[SOLVED] BV800Pro Stuck in Safe mode
Posted: Thu Feb 22, 2018 9:31 pm
by pyrateoso
Microphone just stopped working for some apps(text voice and phone calls) however working for voice assist & internet search I reset phone...... now its stuck in safe mode........ phone is only 5 months old. Help!
Re: BV800Pro Stuck in Safe mode
Posted: Sat Feb 24, 2018 3:19 am
by blackview_admin
Hi there!
Please follow this tutorial to perform a factory reset:
viewtopic.php?f=192&t=334922
Re: [SOLVED] BV800Pro Stuck in Safe mode
Posted: Tue Feb 27, 2018 2:40 pm
by pyrateoso
Correction phone is three months old! Completed factory reset. Microphone still not working and now it wont charge, still stuck in safe mode!
Re: [SOLVED] BV800Pro Stuck in Safe mode
Posted: Tue Feb 27, 2018 4:33 pm
by blackview_admin
If a complete factory reset can't solve your issue, unfortunately there's nothing more we can do.
You'll have to contact your seller for a replacement under warrany.
Re: [SOLVED] BV800Pro Stuck in Safe mode
Posted: Tue Mar 06, 2018 12:58 pm
by ayirus89
pyrateoso wrote:Correction phone is three months old! Completed factory reset. Microphone still not working and now it wont charge, still stuck in safe mode!
My mobile also faced same problem. Tried flashing but no use.
But, @Admin how can it be mentioned as solved if the problem is not solved ?!
Re: [SOLVED] BV800Pro Stuck in Safe mode
Posted: Tue Mar 06, 2018 4:21 pm
by blackview_admin
ayirus89 wrote:pyrateoso wrote:Correction phone is three months old! Completed factory reset. Microphone still not working and now it wont charge, still stuck in safe mode!
My mobile also faced same problem. Tried flashing but no use.
But, @Admin how can it be mentioned as solved if the problem is not solved ?!
The issue has been marked as solved, even if, sadly, the only solution is to contact the seller to get the device replaced under warranty.