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I recently bought a BV8000 Pro - love the phone.

Only one issue, although the Bluetooth connection to my TomTom Runner watch works, and the watch shows up on the list of bluetooth devices, the app on the phone never successfully connects.

This is exactly the same issue that I experienced with my previous phone (LG G4) just after it was released and LG resolved it with a future update - which is why i'm assuming that its again a phone issue and not a app/watch issue.

Have you heard of this before, or are you aware of such a problem?

Thanks!

Hi there!

I reccomend to perform the workaround posted in the bluetooth issues thread:
viewtopic.php?f=191&t=333190&start=90

Read and apply each step carefully!

0) Consider updating your device to the latest firmware and performing a factory reset after that

1) Go to "Settings" -> "Background task clear" and whitelist all your 3rd party apps wich need bluetooth to transfer data (i.e. tomtom runner apps, samsung gear app, veryfit app and so on..). By doing that, they will be allowed to run in background even if the smartphone is in deep sleep state.

2) Go to "Settings" -> "Battery" -> "3 dots" in the upper right corner -> "Battery optimization" -> select "All apps" from the dropdown menu and disable battery optimization for every bluetooth service app, as
- Bluetooth MIDI service
- BT Tool
- Bluetooth sharing

and for every app needing to use bluetooth to transmit data, as
- Phone
- Phone services
- Call management
- Phone/Messaging storage
- your 3rd party music player
- other telephone dialer apps
- Tomtom runner apps
- fitness band apps and so on

3) Only if the previous steps doesn't solve your issue, ALSO:
- go to "Settings" -> "Battery" and disable "Standby intelligent power saving"
- Go to "Settings" -> "Duraspeed" and and disable it.

4) Only if, again, the previous steps still don't solve your issue, ALSO go to "Settings" -> "Battery" and set your device into "High performance mode"

Please follow these steps carefully and report back if your bluetooth issue gets solved