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[SOLVED] Fingerprint sensor gets hot and drains battery
Posted: Mon Dec 25, 2017 12:39 pm
by Dolly893
Hello,
As stated in title , the sensor gets really hot while having the screen on and charching. Its almost tot hot topic touch! Please contact me for fix or anything.
Greetings, Johan.
Re: Fingerprint sensor gets hot and drains battery
Posted: Tue Dec 26, 2017 2:58 pm
by blackview_admin
It really looks like an hardware fault, but before sending your device back to your seller for a replacement, update it to the latest firmware (20171219) and then perform a factory reset. Once done these steps, report back!
Re: [SOLVED] Fingerprint sensor gets hot and drains battery
Posted: Wed Jan 24, 2018 5:11 pm
by Dolly893
Hell of al late reply but i Just disconected the sensor in al there was An Tiny little dent in the plate,
Re: [SOLVED] Fingerprint sensor gets hot and drains battery
Posted: Wed Jan 24, 2018 9:59 pm
by blackview_admin
Thanks for reporting back anyway
Re: [SOLVED] Fingerprint sensor gets hot and drains battery
Posted: Mon Mar 05, 2018 12:07 pm
by PurpleJack
My phone has the same problem.
I have installed latest updates (20170803) and done a factory reset but the problem continues.
The phone was working well until a few days ago.
How can I fix this problem? Is the phone safe to use ?
Looking forward to a reply because I really like this phone.
Re: [SOLVED] Fingerprint sensor gets hot and drains battery
Posted: Mon Mar 05, 2018 10:18 pm
by blackview_admin
PurpleJack wrote:My phone has the same problem.
I have installed latest updates (20170803) and done a factory reset but the problem continues.
The phone was working well until a few days ago.
How can I fix this problem? Is the phone safe to use ?
Looking forward to a reply because I really like this phone.
Hi there!
Unfortunately your fingerprint sensor got an hardware fault and needs to be replaced.
I suggest to contact your seller to have your device replaced under warranty as soon as possible.