Page 1 of 6
[TRACKED] Flashlight button in the lock screen not working anymore after 20171219 update
Posted: Sat Dec 23, 2017 11:10 am
by Janji006
Hi all after the lat update of my bv800pro the flashlight stop to working , tryed hard boot nothing work , any one ather have the same problem
Re: Flashlight stop working
Posted: Sat Dec 23, 2017 2:16 pm
by blackview_admin
What's your current firmware version?
Did you update your device by flashing or by OTA update?
Did you perform a factory reset after the update?
Re: Flashlight stop working
Posted: Tue Dec 26, 2017 12:05 am
by Janji006
Non flashing thé phone updated by wifi update ,my version ist V0.1_20170803_20171219-1600
Yes allredy make hard boot reset but nothing changed
Re: Flashlight stop working
Posted: Tue Dec 26, 2017 2:53 pm
by blackview_admin
Janji006 wrote:Non flashing thé phone updated by wifi update ,my version ist V0.1_20170803_20171219-1600
Yes allredy make hard boot reset but nothing changed
Very weird issue. Remember that flashlight won't work if your device is low on charge... try to charge it to 100% and then report back.
Re: Flashlight stop working
Posted: Tue Dec 26, 2017 8:55 pm
by Janji006
My phone are charged 100% .....
Re: Flashlight stop working
Posted: Wed Dec 27, 2017 4:06 am
by blackview_admin
Are you sure you did a FACTORY RESET? if yes, it really looks like an hardware fault.
In this case you'll have to contact your seller for a replacement.
Re: Flashlight stop working
Posted: Wed Dec 27, 2017 11:55 pm
by Aizberg
I worked for 0929. As I flashed through the flash on 1219 I stopped working on the locked screen with the pressed home button. Once again I repeat on 0929 worked, I asked for 1219 stopped working !! Everything is included in me, the reset did, 100% charged. After updating to 1219 for many it is observed.
Re: Flashlight stop working
Posted: Thu Dec 28, 2017 1:08 am
by blackview_admin
Aizberg wrote:I worked for 0929. As I flashed through the flash on 1219 I stopped working on the locked screen with the pressed home button. Once again I repeat on 0929 worked, I asked for 1219 stopped working !! Everything is included in me, the reset did, 100% charged. After updating to 1219 for many it is observed.
Can you make a video of the flashlight problem on 1219 fw?
Re: Flashlight stop working
Posted: Fri Dec 29, 2017 9:52 pm
by georgeh
V0.1_20170803_2017127-1550
Flash light button on lock screen not working with phone locked.
if I unlock the phone then the button working fine
- Screenshot_20171229-233625.png (65.96 KiB) Viewed 8550 times
Re: [TRACKED] Flashlight button with locked phone not working anymore after 20171219 update
Posted: Sat Dec 30, 2017 2:53 pm
by blackview_admin
Perfect, thanks for the detailed feedback. I sent this issue to the tech team for a fix
