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[SOLVED] phone don´t work
Posted: Thu Dec 21, 2017 1:57 pm
by sousa125
hello..
My cell phone was on when I put it on charging during the night.
In the morning when I picked it up it was off.
Now I try to start and it does not start. remain off.
When I put it on charging, there's a red light on the front.
help please
Re: phone don´t work
Posted: Thu Dec 21, 2017 10:21 pm
by blackview_admin
Are you using the original charger and cable? Can you try another charger and a microusb cable equipped with our microusb/USB-C adapter?
Re: phone don´t work
Posted: Thu Dec 21, 2017 11:39 pm
by sousa125
Yes i using The original charger, and i try with another diferent way.
Re: phone don´t work
Posted: Fri Dec 22, 2017 7:17 am
by jman0
Red light means it's charging. Anyway, try different chargers and cables
Re: phone don´t work
Posted: Fri Dec 22, 2017 10:49 am
by sousa125
already tested with other forms of loading, and nothing
Re: phone don´t work
Posted: Sat Dec 23, 2017 2:52 pm
by blackview_admin
Plug your device into a charger and reboot it to recovery mode. Then perform a factory reset.
Follow this tutorial:
viewtopic.php?f=192&t=334922If your device doesn't allow you to do that, it is faulty. In this case you'll have to contact your seller for a replacement.