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Hi There!

I have a big problem right now: My BV8000 Pro won't charging anymore.
I'm charging the phone with the original cable and charger but the battery icon is on 0% from hours and doesn't charge.
The phone is shutted down and won't switch on. I've tried also connecting to the usb port of my computer but the problem persists.
I've tried to reboot the system following this topic:

viewtopic.php?f=192&t=334922&hilit=bv8000+pro+reboot

but nothing, the problem persists.

The Factory Reset could solve the problem? I don't want to miss all my files, It will be another big problem for me.
Please help me, I need the phone back working urgently!

Thank you so much for the support,
Cheers!

Hi there,
it really looks like a bad hardware fault. Unfortunately your only solution is to contact your seller for a replacement.

The only thing you can try before sending it back is to charge your device using another cable + the micro-usb/USB-C adapter.
This will exclude a cable fault.