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kreizgru
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Posts: 3
Joined: Sat Dec 09, 2017 2:53 pm

[SOLVED] Speaker problems

Sat Dec 09, 2017 3:03 pm

With my BV 8000 the volume control did not work. No matter if videos from Youtube, Facebook above the browser, the volume is constantly changing.
The "App Sound" app does not help. What else can I try?
 
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blackview_admin
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Re: Speaker problems

Sat Dec 09, 2017 9:35 pm

First i suggest to update to the latest firmware (20171011 version at least) and then perform a factory reset.
If the problem doesn't solve after this, please record a video of it so i can check properly what's going on.
 
kreizgru
Topic Author
Posts: 3
Joined: Sat Dec 09, 2017 2:53 pm

Re: Speaker problems

Sun Dec 10, 2017 6:40 pm

Hello
I installed the new firmware and made a factory reset.
Nothing has changed.

In this video the problem starts from 1:37 https://www.youtube.com/watch?v=Ot_11RuNU7g
And in this video the problem starts from 3:17 https://www.youtube.com/watch?v=mzB-0PkRIG4
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blackview_admin
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Re: Speaker problems

Sun Dec 10, 2017 10:43 pm

Thanks for your detailed post and videos.
From what i see, it looks like an hardware fault of the loudspeaker.

You can contact your seller to get a replacement or, if you are handy, get a replacement speaker from Aliexpress and replace it by yourself:
https://www.aliexpress.com/item/8000-pr ... eLevelAB=0
 
kreizgru
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Posts: 3
Joined: Sat Dec 09, 2017 2:53 pm

Re: Speaker problems

Mon Dec 11, 2017 7:40 am

Thanks for your quick answers.

I will first contact the seller as we can fix the problem.
If that does not help, I'll buy a new speaker.

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