bbs.blackview.com

Hi all,

I've an issue with my BV8000PRO when I want to charge the batterie: when I'm connecting charger to USB C port, message "Batterie charging" appears for 1 seconde then immediately disappears. Same issue if I'm connecting the phone to laptop USB port throw USB cable.

However, after a reboot, batterie charging is possible...incomprehensible, and to be honest, reboot the phone each time is not so convenient and user friendly...

Any idea?

Thanks a lot for your help and advice

Are you using the original cable and charger?

Yes, I confirm that i'm using BV original charger and cable.

Can you please use your microUSB/USB-C adapter to charge your phone? I need to know if the original USB-C cable is faulty.

Hi,

I use the microUSB/USB-C adpater provided in the Blackview package with 2 of my personnal USB cables => same issue (batterie charging for 1 seconde then stop).

Thank you for your support.

Ok, from what i can see this really looks like an hardware fault. Please contact your seller for a replacement under warrany. I'm sorry for that.