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[SOLVED] I want to resolve my phone urgent after update

Posted: Sat Nov 25, 2017 7:32 pm
by ameerah
Request urgent solution
My phone system has changed today, and after that I changed the mode of light to night. Then the screen turned darker. I could not set up the settings or turn off the phone. Note that the sound still works, and when I touch the screen some applications are running but I can not see them.
My phone BV 800

Re: I want to resolve my phone urgent after update

Posted: Wed Nov 29, 2017 4:13 pm
by blackview_admin
what update did you make and how? What light setting did you change exactly?

Re: I want to resolve my phone urgent after update

Posted: Wed Nov 29, 2017 10:31 pm
by Rugged_DOC
We can't understand your problem properly, but a factory reset should fix the problem considering that it happened after interacting with some settings. Let us know.

Re: I want to resolve my phone urgent after update

Posted: Thu Nov 30, 2017 6:15 am
by ameerah
I have prepared factory settings. The update already mentioned can update the Android system

Re: I want to resolve my phone urgent after update

Posted: Thu Nov 30, 2017 10:19 am
by blackview_admin
ameerah wrote:
I have prepared factory settings. The update already mentioned can update the Android system


Did the factory reset fix your problem?