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I had recently purchased a BlackVIew BV8000 Pro.

On the day it arrived it was working well initially. Later that day, whilst deleting some of the apps I had downloaded the phone stopped working suddenly.

Instead I got a message saying 'Launcher3 has stopped'. It appears the only way to address the issue is to follow the option given which is to press 'Open app again'. However this will only result in the message 'Launcher3 keeps stopping' appearing. The only option now is to press 'Close app'. However this will just result in the latter message appearing repeatedly every time 'Close app' was pressed.

The phone refuses to do almost every other functions (e.g. access apps, contacts etc.). One exception is that the phone can still go into airplane mode. Turning off the phone and restarting does not make the issue go away.

update to the latest Firmware and perform a factory reset in recovery after that.

wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

Please report if this solved your issue or not.

Hi, the problem is now solved. Thank you very much. Apologies for the late reply.

Chia-Hung Li wrote:

Hi, the problem is now solved. Thank you very much. Apologies for the late reply.

Thanks for the feedback. I am glad that we could help.