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Loosing all sound during call.
Posted: Mon Jul 24, 2017 7:04 pm
by refealewis
I purchased the Bv8000 late last week. Overall the phone works well. The main issue i am having with it is that during a phone call at random times i loose all audio on both ends. If i end the call and make a new call the audio comes back. The other problem is that while streaming music over Bluetooth to a Bluetooth speaker its skips like a CD with scratch. I have run both updates phone says it is all up to date. Still having these issues. I am in canada.
Re: Loosing all sound during call.
Posted: Thu Jul 27, 2017 2:17 pm
by blackview_admin
Thanks for your feedback. I will reply again as soon I know a solution.
Re: Loosing all sound during call.
Posted: Thu Jul 27, 2017 6:00 pm
by zimzia
I have the same problem
Re: Loosing all sound during call.
Posted: Fri Jul 28, 2017 9:27 am
by blackview_admin
Do us have the issue with firmware 20170718 now?
Re: Loosing all sound during call.
Posted: Fri Jul 28, 2017 1:26 pm
by zimzia
Yes I have and before too
Re: Loosing all sound during call.
Posted: Thu Aug 03, 2017 11:39 am
by blackview_admin
please try this:
wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now
Please report if this solved your issue or not.