blackview_admin wrote:

onurmarx wrote:

Hello,
I have the same problem of pattern changing by itself (pattern for launching android OK but on homepage it says it's not the good one), and the screen capture bypass doesn't work for me : nothing happens when i push the left button.
I tried doing backups from the android recovery screen without success and can't access with USB my memory.
Is there a fix getting worked on or am i bound to have to lose my data with a hard reset ?
Thanks for the help,

Unfortunately if the Alep workaround doesn't work for you, the only solution will be an hard reset

KrtekVeliky wrote:

I had a deposit in May, so it was not so bad. Alep workaround did not work, I had to do factory reset. Anyway, thank you I have one more question. My phone offers a new version of fw, but I have to go into recovery mode. But I can not find her here. Can you help me with this? Thank you

AleP wrote:

SORRY
I male a wrong, is seems that this trovi workshop only in my device or that doesn't work whet this bug is verified...

blackview_admin wrote:

AleP wrote:

SORRY
I male a wrong, is seems that this trovi workshop only in my device or that doesn't work whet this bug is verified...

Didn't understand a word ahahahaah

blackview_admin wrote:

The bug has been already tracked and forwarded to the tech team for a fix.
Unfortunately there's nothing more i can suggest you do to except trying the Alep workaround or factory resetting your device.

As a general rule, ALWAYS make a backup of your valuable data... smartphones can get broken easily (...and also personal computers!)