Protrix wrote:

Hello, 
Six months ago I have purchased the Blackview BV8000 Pro. Until today, it worked well, but due to unknown sogtware error, the phone do not accept graphic key and did not take fingerprints. I did not change anything in the settings and I remember the old graphic key pattern. The number of attempts to enter a password due to an error is not limited, so I can not reset the password. All this has led to the fact that I can not use my phone. Also I do not want to lose important information from this device. Please tell me how to reset the graphic key pattern.
Thank you in advance.


And yes! Technical support does not work!
Section "Contact Us" gives an error - 邮件发送失败！

ipollen wrote:

My phone has also just changed it's PIN and I can no longer access the phone.
I normally use finger print access and every once in awhile it will also prompt me for the PIN.
This had been working for many months prior to lunchtime today.

Help

Spiritus86 wrote:

Hello,

my phone apparently also changed it's PIN during the last days. Today it rebooted and i can no longer unlock it.

When I boot the phone, the PIN is accepted the first time I enter it, but when the phone asks for it a second time (after starting Android), it tells me, that the PIN is incorrect.

The "Find my device" page does NOT offer the possibility to set a new PIN, but only to lock the device.

Thanks for any help!

microspidy wrote:

Hi!

During this morning, my phone changed the pin code by itself. I tried to make the block through "Find my Device" but i didn't any option to introduce a new password.

Can anyone help me? Did anyone know how can i proceed?

Thank u so much!

blackview_admin wrote:

NICE MOVE ALEP! 

onurmarx wrote:

Hello,
I have the same problem of pattern changing by itself (pattern for launching android OK but on homepage it says it's not the good one), and the screen capture bypass doesn't work for me : nothing happens when i push the left button.
I tried doing backups from the android recovery screen without success and can't access with USB my memory.
Is there a fix getting worked on or am i bound to have to lose my data with a hard reset ?
Thanks for the help,

Solo wrote:

Thanks Alep. Let me try that. I am experiencing the same exact thing with my BV8000 pro.