blackview_admin wrote:

Motionman2008 wrote:

I did some searching around and I found something that's meant to use Google's "Find my Device".
In order to do it, you'll need to go to https://www.google.com/android/find and log in to your connected google account. When it finds your phone, choose the lock option and it should prompt you to put in a new password.

This is meant to override the current password when set (after some delay ~5mins)

Thanks for your precious feedback!
This solution may work, so... let's hope that!

Thanks a lot for the suggestion! Will try that!

Please report if this solves your issues, so that i can make this thread more visibile!

Hi!

During this morning, my phone changed the pin code by itself. I tried to make the block through "Find my Device" but i didn't any option to introduce a new password.

Can anyone help me? Did anyone know how can i proceed?

Thank u so much!

Hello,

my phone apparently also changed it's PIN during the last days. Today it rebooted and i can no longer unlock it.

When I boot the phone, the PIN is accepted the first time I enter it, but when the phone asks for it a second time (after starting Android), it tells me, that the PIN is incorrect.

The "Find my device" page does NOT offer the possibility to set a new PIN, but only to lock the device.

Thanks for any help!

microspidy wrote:

Hi!

During this morning, my phone changed the pin code by itself. I tried to make the block through "Find my Device" but i didn't any option to introduce a new password.

Can anyone help me? Did anyone know how can i proceed?

Thank u so much!

yeah, i can confirm that something in google "Find my Device" webpage changed.
It doesn't allow you to set a new password anymore.

What about trying the app? Maybe the app allows you to remotely change pin/password.
You'll have to use this app in another phone, to manage your BV8000pro.
https://play.google.com/store/apps/deta ... views=true

Hello, 
Six months ago I have purchased the Blackview BV8000 Pro. Until today, it worked well, but due to unknown sogtware error, the phone do not accept graphic key and did not take fingerprints. I did not change anything in the settings and I remember the old graphic key pattern. The number of attempts to enter a password due to an error is not limited, so I can not reset the password. All this has led to the fact that I can not use my phone. Also I do not want to lose important information from this device. Please tell me how to reset the graphic key pattern.
Thank you in advance.


And yes! Technical support does not work!
Section "Contact Us" gives an error - 邮件发送失败！

Protrix wrote:

Hello, 
Six months ago I have purchased the Blackview BV8000 Pro. Until today, it worked well, but due to unknown sogtware error, the phone do not accept graphic key and did not take fingerprints. I did not change anything in the settings and I remember the old graphic key pattern. The number of attempts to enter a password due to an error is not limited, so I can not reset the password. All this has led to the fact that I can not use my phone. Also I do not want to lose important information from this device. Please tell me how to reset the graphic key pattern.
Thank you in advance.


And yes! Technical support does not work!
Section "Contact Us" gives an error - 邮件发送失败！

Moved your post here. No reason to open a new thread for the same issue!

This issue is now tracked.

FOR NOW YOU CAN USE THE LOCKSCREEN DANGEROUS BUG!
Here is the topic and the video!
Topic: viewtopic.php?f=191&t=375034
Video: https://drive.google.com/file/d/16uJ1V1 ... -5XGW/view
TRY TO DO A BACKUP OR SOMETHING!

carl.g wrote:

blackview_admin wrote:

Motionman2008 wrote:

I did some searching around and I found something that's meant to use Google's "Find my Device".
In order to do it, you'll need to go to https://www.google.com/android/find and log in to your connected google account. When it finds your phone, choose the lock option and it should prompt you to put in a new password.

This is meant to override the current password when set (after some delay ~5mins)

Thanks for your precious feedback!
This solution may work, so... let's hope that!  ;)

Thanks a lot for the suggestion! Will try that!

In this video through a bug I managed to access the smartphone without entering any password, then make a backup or save your data!
Link of the video: https://drive.google.com/open?id=1bgvp_ ... 8eKOaAqBm4